We take privacy seriously
What kind of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way in meetings, emails or other interactions with our company. In addition, our systems collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and any history of interactions. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you visit our website and interact with us via the site (or otherwise by calling us or meeting with us), as part of the process, we collect personal information that you give us such as your name, address and email address, and we do potentially detect other information such as your location, the pages that you visit and your IP address and the actions that you may take on the website.
Why do we collect and store information?
We collect and store information for the following purposes:
To provide and operate our business;
To provide our customers and potential customers with assistance and technical support;
To be able to contact visitors to our site, our customers and our potential customers with general or personalized notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred data, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store information?
Our website is hosted by a third party provider within their environment. Your data may be stored within their data storage, databases and the general applications that they provide and which we use. We understand from them that they store your data on secure servers behind a firewall.
We also collect and store information in our own systems and databases and this information is held by us, under our control and on secure servers behind a firewall.
How might we communicate with you?
We may contact you to notify you regarding your account (if you set one up), to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to share blogs, articles or other information about us or our business, to solicit business from you (whether or not you are a customer), or as otherwise necessary to remain in compliance with any relevant laws and regulations, and any agreement that we may have with you.
We may use any of the information that we have collected in support of any communication method and any communication type that we may choose to use.
For these purposes we may contact you via email, telephone, text messages, and postal mail.
As part of our interactions with you and your interactions with us (via website, email, display or search or any other electronic means of relationship) we may store cookies (or similar tags) on your information-management systems and devices. We may then use such information then to serve you with further information, messages, emails, display adverts or other communications in the future.
How to withdraw your consent to our use of the data about you which we may hold?